M&A Day 1 Communications
Use the M&A communication deliverables in this section as your starting point. Swap in your deal specifics, run them past Legal and HR, and get them into managers' hands before Day 1.
The Employee, Supplier, and Customer M&A Communication Guides for Day 1 all follow the same structure. They start by reinforcing what will remain unchanged, then clearly explain what is different and what people should expect next. These documents provide consistent, accurate, candid answers that build trust with stakeholders who may otherwise be both anxious and skeptical.
The two information technology files answer common questions about VPN access, email, hardware, and support processes that reduce the burden on the help desk early in the integration.
| Workstream | Deliverable / File | Summary |
|---|---|---|
| Human Resources | M&A Communication Employee Guide | Equips leaders with talking points, FAQs, and template letters to communicate clearly with employees about the acquisition |
| Sales | M&A Communications Customer Guide | Covers internal core messages and answers to customer FAQs, and provides a sample letter from a senior executive |
| Procurement | M&A Communications Supplier Guide | Provides procurement leaders with talking points, vendor FAQs, and a customizable supplier letter to explain the integration |
| Human Resources | Answers to Employee Day 1 FAQs | Gives clear, reassuring answers to employees most critical questions about deal closure, job security, structure, operations, and market impact |
| Information Technology | Answers to Employee Information Technology FAQs | Provides clear, reassuring answers to employees most critical questions about IT changes including email, systems access, and support |
| Information Technology | Day 1 Information Technology Communication | Outlines upcoming network, computer, and system changes, including VPN migration, security upgrades, device updates, and the cutover to new enterprise systems |
| Communications | M&A Day 1 Global Communications Plan | Coordinates a Day 1 communications plan across six locations and three global regions, sequencing internal comms and access changes |